Warranties 

I care about my work and naturally strive to deliver it to you in top condition. However, it may happen that an order becomes defective during transport or that something else occurs, allowing you to claim a warranty. Legally, you are required to report the defect to me within two months of its discovery. If the defect falls within the warranty, I will take care of the repair or replacement free of charge.

Complaints It can always happen that things don't go as planned. We recommend that you first make your complaints known to me by emailing info@esthervandesteene.nl. Since February 15, 2016, it's also possible for consumers in the EU to submit complaints through the ODR (Online Dispute Resolution) platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being addressed elsewhere, you are free to submit your complaint through the European Union's platform.